Affected communities will want to know what actions your company has put in place to resolve the issues identified when engaging with them.
Keeping affected communities informed of what you are doing is a critical element for building and maintaining a good relationship. If people know when to expect an update, it helps to build trust. It can also reduce the amount of time you spend responding to questions.
The frequency of this communication will be proportional to the scale of stakeholders’ concerns, but it should be at least annually. If your company’s activities change or new environmental and social risks emerge, you do need to contact stakeholders outside of the regular schedule to discuss these changes.
You can also decide to report back to the wider public on your progress in meeting your commitments to avoid, reduce and mitigate any negative environmental or social impacts from your company’s activities. Sustainability reporting initiatives, guidelines, including sector-specific guidelines, and good practices are also rapidly emerging in this area. The most notable is the Global Reporting Initiative (GRI).
|Look at the Toolkit item Reporting to Affected Communities for examples of formats and venues you can use.|
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